600 E Colorado Blvd, Suite 110, Pasadena, CA
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Mon–Fri: 8 AM – 8 PM | Sat–Sun: 10 AM – 3 PM
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+1 626-345-5314
Mon–Fri: 8 AM – 8 PM | Sat–Sun: 10 AM – 3 PM
+1 626-345-5314
These Terms & Conditions (“Terms”) govern your access to and use of the website located at renewperformancecenter.com and any related webpages, mobile experiences, online services, software features, communications, digital content, and services made available by Renew Performance Center LLC (“Renew,” “we,” “us,” or “our”), including without limitation online account creation, bookings, purchases, memberships, subscriptions, gift cards, packages, text messaging, email communications, and access to information about our recovery, wellness, and performance-related services.
By accessing or using the Site, creating an account, booking a service, purchasing a membership, subscription, package, or gift card, opting into SMS or email communications, or otherwise interacting with us online, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Site.
The Site and our online services are intended only for individuals who are at least 18 years old. By using the Site, you represent and warrant that you are 18 years of age or older and have the legal capacity to enter into a binding agreement.
Renew offers wellness, recovery, and performance-related services, which may include, without limitation, cold plunge, infrared sauna, red light therapy, compression therapy, massage, stretch or mobility services, lymphatic drainage, memberships, recovery sessions, classes, and related offerings. Service descriptions on the Site are provided for general informational purposes only. Availability, pricing, durations, service scope, equipment, providers, and offerings may change at any time without notice.
The Site, including all content, blog posts, descriptions, emails, text messages, graphics, service descriptions, testimonials, and communications, is for general informational and educational purposes only. Nothing on the Site should be construed as medical advice or as creating any provider-patient relationship. Results vary by individual. We do not guarantee any particular health, recovery, fitness, aesthetic, or performance outcome. If you experience pain, dizziness, shortness of breath, nausea, fainting, distress, or any adverse effect during or after use of our services, discontinue use immediately and seek appropriate medical attention.
To access certain features, you may be required to create an account through our Site or through a third-party platform such as Exercise.com. You agree to provide accurate, current, and complete information and to update it as needed. You are responsible for maintaining the confidentiality of your login credentials and for all activity occurring under your account. You agree to notify us immediately of any unauthorized use of your account or any breach of security. We reserve the right to suspend, restrict, or terminate your account at any time if we believe you have violated these Terms, provided false information, engaged in fraud, misused the Site, or created risk for Renew or others.
You may be able to book appointments, purchase sessions, packages, gift cards, and memberships through the Site. All purchases are subject to availability and confirmation. We reserve the right to refuse, cancel, or limit any booking or order in our sole discretion, including in cases of suspected fraud, pricing errors, inventory or scheduling issues, or violation of these Terms. Gift cards, packages, and promotional offers may be subject to separate terms, expiration rules where legally permitted, usage restrictions, blackout dates, and non-transferability conditions, all of which may be disclosed at the time of purchase or redemption.
Certain services may be sold as recurring memberships or subscriptions. By purchasing a recurring membership or subscription, you authorize Renew and its payment processors to charge your designated payment method on a recurring basis at the intervals disclosed at the time of purchase, without further authorization from you until you cancel in accordance with the applicable cancellation terms. Your membership or subscription will automatically renew unless and until cancelled. The renewal charge, billing frequency, and applicable terms will be disclosed to you before purchase. You may cancel in accordance with the cancellation instructions provided in your account, through the applicable platform, or by contacting us at info@rpcpasadena.com. Cancellation requests are prospective only and do not retroactively cancel charges already incurred unless required by law. To the extent California’s Automatic Renewal Law applies, we will present automatic renewal offer terms in a clear and conspicuous manner before purchase, obtain your affirmative consent before charging, provide an acknowledgment capable of being retained by you, and provide cancellation methods as required by law. We reserve the right to change membership pricing, features, benefits, included services, hours, scheduling rules, or program structure upon advance notice to the extent required by law or contract.
Payments may be processed by third-party providers, including Square and integrated platform providers such as Exercise.com. By submitting payment information, you represent that you are authorized to use the payment method provided and authorize us and our processors to charge the applicable amounts, including recurring charges where applicable. You agree to keep your billing information current and accurate. If a payment method fails, is declined, expires, or cannot be processed, we may suspend or terminate access to memberships, bookings, or services until payment is successfully collected.
Except as otherwise expressly stated in writing, all purchases are final and non-refundable to the fullest extent permitted by law. We may, in our sole discretion, provide credits, rescheduling accommodations, or courtesy adjustments, but doing so in one instance does not obligate us to do so in another. Membership fees, subscription charges, no-show charges, late cancellation fees, used sessions, partially used packages, promotional purchases, and expired offers may not be refundable except where required by law.
Appointments may be subject to cancellation windows, no-show policies, and late arrival rules disclosed at booking, in your membership terms, or in facility policies. If you cancel outside the permitted cancellation window, fail to attend an appointment, or arrive too late to receive the full service, you may be charged a fee, forfeit the session, or receive a shortened appointment in our discretion.
By using the Site to book or purchase services, and by participating in any services, you acknowledge that wellness, recovery, thermal exposure, physical performance, massage, bodywork, compression, mobility, and related services involve inherent risks, including but not limited to burns, bruising, soreness, sprains, aggravation of preexisting conditions, dizziness, temperature-related distress, allergic reactions, falls, cardiovascular events, fainting, and other known and unknown risks. You voluntarily assume all risks associated with participation in any services offered by Renew, whether those risks are known or unknown, inherent, foreseeable, or unforeseeable, except to the extent caused by our gross negligence or willful misconduct where such liability cannot be waived under applicable law.
Your use of the Site or purchase of services may require you to execute additional waivers, informed consents, health questionnaires, studio policies, or service-specific agreements before participating in services. In the event of a conflict between these Terms and a signed waiver or service-specific agreement, the signed document will control with respect to that subject matter.
You agree not to use the Site for any unlawful, fraudulent, or harmful purpose; attempt to gain unauthorized access to any account, network, or system; interfere with the operation or security of the Site; scrape, crawl, harvest, copy, or exploit Site content or user data without authorization; upload malicious code, viruses, or harmful material; misrepresent your identity or affiliation; or use the Site in any manner that could damage Renew, its customers, or its reputation. We reserve the right to investigate, suspend access, and pursue legal remedies for violations.
All content on the Site, including text, graphics, images, branding, logos, videos, audio, layouts, service names, software elements, and other materials, is owned by Renew Performance Center LLC or its licensors and is protected by applicable intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial use only. You may not reproduce, distribute, modify, display, publish, sell, license, create derivative works from, or exploit any Site content without our prior written consent.
If you submit reviews, testimonials, comments, messages, photos, videos, suggestions, ideas, survey responses, or other content to us, you grant us a worldwide, perpetual, irrevocable, royalty-free, transferable license to use, reproduce, modify, publish, display, distribute, and create derivative works from that content in connection with our business, marketing, and operations, subject to applicable law and our Privacy Policy. You represent that you own or control the rights to any content you submit and that it does not infringe the rights of any third party.
The Site may integrate with or link to third-party platforms and services, including Exercise.com, Square, social media platforms, maps, analytics providers, and marketing tools. We do not control and are not responsible for third-party content, policies, security, availability, or practices. Your use of third-party services is subject to their own terms and policies.
By providing your phone number or email address, creating an account, making a purchase, booking a service, or otherwise opting in, you agree that we may send you transactional and relationship communications, including confirmations, reminders, billing notices, service updates, account alerts, and customer support messages. If you separately opt in to marketing communications, you also agree that we may send promotional emails and text messages regarding services, memberships, offers, events, and updates. Consent to receive marketing texts is not a condition of purchase. Message frequency may vary. Message and data rates may apply. You may opt out of marketing texts at any time by replying STOP, and you may opt out of marketing emails using the unsubscribe link or by contacting us.
Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
To the fullest extent permitted by law, the Site and all content, features, products, and services offered through it are provided on an “as is” and “as available” basis, without warranties of any kind, express or implied. We disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, reliability, and availability. We do not warrant that the Site will be uninterrupted, error-free, secure, or free from viruses, or that any defects will be corrected.
To the fullest extent permitted by law, Renew Performance Center LLC and its owners, managers, members, employees, contractors, trainers, coaches, therapists, service providers, affiliates, successors, and agents shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, or for any loss of profits, revenue, goodwill, data, or business interruption arising out of or related to your use of the Site, purchases, bookings, memberships, services, or these Terms, even if advised of the possibility of such damages. To the fullest extent permitted by law, our total aggregate liability arising out of or related to the Site, any purchase, membership, booking, or these Terms shall not exceed the greater of one hundred dollars ($100) or the total amount you paid to us through the Site in the three (3) months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.
You agree to defend, indemnify, and hold harmless Renew Performance Center LLC and its owners, managers, members, affiliates, employees, contractors, agents, successors, and assigns from and against any claims, damages, losses, liabilities, judgments, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to your use of the Site, your violation of these Terms, your violation of any law or third-party right, your submitted content, or your negligent or wrongful conduct.
We may suspend or terminate your access to the Site, account, bookings, or memberships at any time, with or without notice, if we believe you violated these Terms, applicable law, or any policy, or if necessary to protect Renew, its users, or others. Termination does not relieve you of obligations incurred before termination.
These Terms are governed by the laws of the State of California, without regard to conflict of law principles, except where preempted by federal law.
Please read this section carefully. It affects your legal rights. Before initiating arbitration or any formal proceeding, you and Renew agree to first attempt to resolve any dispute informally. You must send written notice of the dispute to: Renew Performance Center LLC, 600 E. Colorado Blvd. Ste 100, Pasadena, CA 91101, Attn: Legal Notice, with a copy to info@rpcpasadena.com. Your notice must include your name, contact information, a description of the dispute, and the relief sought. We will send any notice to the contact information we have for you. Both parties agree to attempt good-faith resolution for at least 45 days before commencing arbitration. Except for claims that may be brought in small claims court and claims for injunctive or equitable relief relating to intellectual property or unauthorized access, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, any purchase, membership, booking, communication, or relationship between you and Renew shall be resolved by final and binding individual arbitration in Los Angeles County, California, before a single arbitrator, administered by JAMS pursuant to its applicable consumer arbitration rules then in effect. To the fullest extent permitted by law, all disputes must be brought solely in an individual capacity and not as a plaintiff or class member in any purported class, collective, representative, coordinated, or private attorney general action. The arbitrator shall have no authority to consolidate claims or preside over any form of representative or class proceeding except to the extent required by law and not waivable. Either party may bring eligible claims in small claims court on an individual basis only. Payment of arbitration fees shall be governed by the applicable JAMS rules and governing law. If the arbitrator determines a claim is frivolous or brought for an improper purpose, the arbitrator may award fees and costs to the extent permitted by law. You may opt out of this arbitration agreement by sending written notice of your decision to opt out within 30 days of first accepting these Terms. Your notice must include your full name, mailing address, email address, phone number, and a clear statement that you wish to opt out of the arbitration agreement. Notices must be sent to: Renew Performance Center LLC, 600 E. Colorado Blvd. Ste 100, Pasadena, CA 91101, Attn: Arbitration Opt-Out, with a copy to info@rpcpasadena.com. Opting out of arbitration does not affect any other part of these Terms. If any portion of this arbitration provision is found unenforceable, the unenforceable portion shall be severed, and the remainder shall remain in full force, except that if the class action waiver is found unenforceable with respect to a particular claim and that determination is not subject to appeal, then that claim shall proceed in a court of competent jurisdiction in Los Angeles County, California, and all other claims shall remain subject to arbitration.
You consent to receive communications electronically and agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing. You also agree that your electronic acceptance, click-through consent, or electronic signature is legally binding to the fullest extent permitted by law.
We may modify these Terms at any time in our sole discretion. Updated Terms will be posted on the Site with a revised “Last Updated” date. Your continued use of the Site after updated Terms are posted constitutes acceptance of the revised Terms, except where additional notice or consent is required by law.
Renew Performance Center LLC
600 E. Colorado Blvd. Ste 100
Pasadena, CA 91101
info@rpcpasadena.com
