600 E Colorado Blvd, Suite 110, Pasadena, CA
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Mon–Fri: 8 AM – 8 PM | Sat–Sun: 10 AM – 3 PM
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+1 626-345-5314
Mon–Fri: 8 AM – 8 PM | Sat–Sun: 10 AM – 3 PM
+1 626-345-5314
This Privacy Policy applies to personal information collected through our website, booking and membership platforms, email and text message communications, online forms, cookies and analytics technologies, social media interactions, customer service communications, and in-person or digital transactions connected to our services.
We may collect identifiers and contact information such as your name, email address, phone number, mailing address, and account credentials; commercial information such as services purchased, memberships, subscriptions, packages, booking history, transaction details, and purchase preferences; account and profile information such as saved preferences, membership status, and communication preferences; health or wellness-related information that you choose to provide in connection with bookings, waivers, service intake forms, questionnaires, or customer support; internet and network activity information such as IP address, browser type, device type, operating system, referring URLs, pages viewed, clicks, session activity, approximate geolocation derived from IP, cookies, and similar technical data; marketing and communications data; and user-submitted content such as reviews, testimonials, survey responses, comments, photos, videos, and messages.
We collect information directly from you when you fill out forms, create an account, book a service, make a purchase, subscribe, message us, or otherwise interact with us; automatically through cookies, pixels, analytics tools, and similar technologies when you use the Site; from service providers and platforms that help us operate the Site and business, including Exercise.com and Square; from marketing and communications tools used to send email and SMS communications; and from social media platforms or advertising partners when you interact with our content or ads, subject to those platforms’ settings and policies.
We may use personal information to provide, operate, and improve the Site and our services; process purchases, bookings, memberships, subscriptions, and payments; create and maintain your account; communicate with you regarding bookings, support, updates, policies, and transactions; send marketing emails and text messages where permitted by law and based on your preferences or consent; personalize your experience and improve our content, services, and offers; analyze trends, usage, and performance of the Site; detect, investigate, prevent, and respond to fraud, security incidents, misuse, and legal violations; and comply with legal obligations, enforce our Terms, and protect our rights, safety, and property.
We use cookies, pixels, tags, scripts, and similar technologies to remember preferences, analyze traffic, understand user behavior, improve the Site, and support advertising and marketing efforts. These technologies may collect information about your device, browsing actions, and interactions with our Site and emails. You can manage certain cookie preferences through your browser settings, but disabling cookies may affect Site functionality.
If you provide your contact information, we may send transactional communications such as booking confirmations, reminders, billing notices, service updates, and customer support messages. If you opt in to marketing communications, we may also send promotional emails and SMS messages about services, memberships, events, offers, and updates. Consent to marketing texts is not a condition of purchase. Message frequency may vary. Message and data rates may apply. You may opt out of marketing texts by replying STOP and opt out of marketing emails using the unsubscribe link or by contacting us.
We may disclose personal information to service providers, contractors, and vendors that perform services on our behalf, such as website hosting, scheduling, payments, communications, analytics, marketing, customer support, and security; platform partners such as Exercise.com and payment processors such as Square; professional advisors, auditors, insurers, legal counsel, and similar parties; governmental, regulatory, or law enforcement authorities when required by law or where necessary to protect rights, safety, or property; and a buyer, investor, successor, or other relevant party in connection with a business transaction such as a merger, financing, acquisition, restructuring, or sale of assets. We do not sell personal information for money. However, some privacy laws may define certain disclosures involving advertising or analytics technologies as a “sale” or “sharing,” and we will honor applicable legal rights relating to such practices where required.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business and tax records, comply with legal obligations, resolve disputes, enforce agreements, and protect our business. Retention periods may vary depending on the type of information and the purpose for which it was collected.
We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.
The Site and services are intended only for individuals 18 years of age or older. We do not knowingly collect personal information from individuals under 18. If we learn that personal information of a person under 18 has been collected, we may delete it.
If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including the right to request access to the categories and specific pieces of personal information we collected about you; deletion of certain personal information, subject to exceptions; correction of inaccurate personal information; information about categories of personal information disclosed for business purposes; to opt out of “sale” or “sharing,” if applicable under California law; and to limit the use and disclosure of certain sensitive personal information, if applicable. We will not discriminate against you for exercising applicable privacy rights. To submit a privacy request, contact us at info@rpcpasadena.com or write to Renew Performance Center LLC, 600 E. Colorado Blvd. Ste 100, Pasadena, CA 91101. We may need to verify your identity before responding to a request. Authorized agents may submit requests on your behalf where permitted by law and subject to verification requirements.
Some browsers offer a “Do Not Track” feature. Because there is no universal standard for responding to such signals, our Site may not respond to Do Not Track requests unless required by applicable law.
Our Site may link to or integrate with third-party websites, services, and platforms. We are not responsible for the privacy, content, or security practices of third parties. Your interactions with those parties are governed by their own policies and terms.
We may update this Privacy Policy from time to time. When we do, we will post the revised version on the Site and update the “Last Updated” date. Your continued use of the Site after changes become effective constitutes acceptance of the updated Privacy Policy to the extent permitted by law.
If you have questions or wish to exercise applicable privacy rights, contact us at:
Renew Performance Center LLC
600 E. Colorado Blvd. Ste 100
Pasadena, CA 91101
info@rpcpasadena.com
